I am having website / ordering / login problems

1. Please check that the card details match the billing address that you have entered
2. Please check that all card numbers and verification codes are correct. If you still need assistance, please fill out the contact form below

When will an item be back in stock?

We generally restock on most items within around 2 weeks. Need further, more specific information on restocking for a particular item? Send us an email

I want to change or cancel an order

Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.

To request a change to order please send us an email

I have received a 'Back-ordered' 'Partially shipped' or 'Out of stock' email and wish to discuss it

If you have received one of the above emails it means that all or part of your order is currently out of stock. We do apologise for the inconvenience. If you wish to discuss it further please send us an email we will be happy to discuss your order with you to offer you custom information resulted to your order.

Something is missing in my order

Please check any recent emails to you - you may have received a 'backordered' email which may mean that part of your order is currently out of stock and will be shipped when in stock. To advise that you are ok to wait, to check on the wait timescale, or would like to receive a different item, or wish to cancel the order please send us an email

My item is faulty/damaged

Sometimes things can go wrong and mistakes can unfortunately happen, however we ensure quality is our top priority and we will try our best to fix it any problem. Please drop us an email giving the exact problem along with a clear picture and we will get right back to you. Please be aware that we will only be able to issue refunds/replacements on items that queries have been raised within 48 hours of receiving your parcel.

I am chasing a return that I already sent back

1. Please check your tracking ID to ensure that it has been successfully delivered to us.
2. Please allow 2-3 days from the receipt of your return for it to be processed. If the return was for refund, please allow 7-10 days from receipt of the return for the refund to appear in your account.

If you have further queries please send us an email

I have a question about a return that has already been refunded

Returns that are received for refund are usually subject to deduction of a nominal fee that covers the initial delivery charge. Please check the returns section on the website for full details. If you still need further info regarding a return that has already been refunded or replaced please send us an email.

I would like return instructions

Full return instructions can be found on the white form that accompanied your delivery.

If you are missing the white form please send us an email promptly and we will ensure to get back to you with the full return instructions